Frequently Asked Questions
NUE™ Smart Cupping Therapy
Is the cupping massager safe to use at home?
Yes, it is designed for safe home use when you follow the instructions and start with low suction
Are they easy to use at home by yourself?
Yes. Choose a mode, start from the lowest level, and use short sessions until you are comfortable.
Will it hurt or damage my skin?
It should not damage skin when used correctly. Start low, avoid sensitive areas, and do not keep suction in one spot too long.
Will it leave marks on the skin?
Temporary marks can happen due to suction. They usually fade naturally. Lower suction and shorter sessions reduce marks.
How long should one session be?
Most users use it for 10 to 20 minutes per area. Use shorter sessions first, then increase gradually.
How often can I use it?
For most people, 2 to 4 times per week is enough. Athletes may use it more frequently with shorter sessions.
Can I use it on the neck, back, and legs?
Yes, it is commonly used on back, shoulders, thighs, and calves. Avoid the front of the neck and very sensitive areas.
Where can I learn step by step usage?
Read the guide here: Cupping therapy at home
Resources
Do you provide a user manual?
Yes. A user manual is included in the box, and it covers basic usage and safety.
How do I clean the device after use?
Wipe the surface with a soft cloth. Do not wash the device under running water.
Can more than one person use the same device?
Yes, but clean it after every use for hygiene. Avoid sharing personal attachments if included.
Do you have a Warranty?
Yes, eligible devices come with a 1-year Warranty. View details here: Warranty
What is covered under Warranty?
Warranty covers manufacturing faults and functional issues under normal use, not accidental damage or misuse.
Shipping
Do you deliver all over Pakistan?
Yes, we deliver across Pakistan.
How long does delivery take?
Most orders arrive within 2 to 5 working days depending on your city and courier route.
How can I track my order?
After dispatch, you receive tracking details by SMS or email. You can also contact support with your order number.
Can I change my address after placing an order?
If the order has not been dispatched, we can update your address. Contact us quickly with your order number.
Do you offer Cash on Delivery?
Yes, COD is available.
What if my parcel arrives damaged?
Contact us immediately with photos and your order number so we can guide you for replacement as per policy.
Payments, Orders & Refunds
What payment methods do you accept?
We accept Cash on Delivery and online payment methods available at checkout.
Can I open the parcel before payment?
Yes, you can open the parcel before payment.
Can I cancel my order after placing it?
If the order has not been dispatched, we can cancel it. Contact us as soon as possible.
What is your Refund Policy?
We offer a 30 days refund policy. If you are not satisfied, you can request a refund within 30 days of delivery as long as the item is unused, in original packaging, and includes all accessories.
