Return & Refund Policy

At Nue, we want you to love your purchases. If you’re not completely satisfied, you may request a return or exchange within 14 days of purchase, provided the conditions below are met.

• Overview
• Return Eligibility
• Final Sale / Exempt Items
• How to Start a Return
• Exchanges
• Refunds
• Damaged or Defective Items
• Feedback
• Contact

OVERVIEW

We aim to keep the return and refund process simple and fair. Please read this policy carefully to understand eligibility, timelines, and how to request a return, exchange, or refund.

RETURN ELIGIBILITY 

You may return or exchange an item within 14 days of purchase if:

• The item is in its original condition with no visible signs of damage or use.
• All original packaging, tags, and accessories are intact.

FINAL SALE / EXEMPT ITEMS

Items that are final sale or exempt from returns include:

• Intimate or sanitary goods
• Hazardous materials or flammable liquids/gases

HOW TO START A RETURN OR EXCHANGE

To initiate a return or exchange, please contact us at support@nuepk.com with your order number and the reason for the return. We will guide you through the process.

EXCHANGES

If you’d like to exchange an item, email support@nuepk.com with your order number and your preferred replacement item. Exchanges are subject to product availability.

REFUNDS

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5–7 business days.

DAMAGED OR DEFECTIVE ITEMS (7 DAYS)

If you receive a damaged or defective item, please report it within 7 days of delivery by emailing support@nuepk.com with your order number and photos of the damage. We will promptly address your issue and provide a replacement or refund.

FEEDBACK

We value your feedback. If you have any questions, concerns, or suggestions, please email us at support@nuepk.com. Your input helps us improve and serve you better.

CONTACT