Return & Refund Policy

Last updated: February 20, 2026

At Nue, we want you to love your purchases. If you’re not completely satisfied, you may request a return or exchange within 30 days of purchase, provided the conditions below are met.

To start a return or exchange, email us at support@nuepk.com with your order number and the reason for your request.

OVERVIEW

We aim to keep the return and refund process simple and fair. Please read this policy carefully to understand eligibility, timelines, and how to request a return, exchange, or refund.

RETURN ELIGIBILITY (30 DAYS)

You may return or exchange an item within 30 days of purchase if:

  • The item is in its original condition with no visible signs of damage or use.
  • All original packaging, tags, and accessories are intact.

FINAL SALE / EXEMPT ITEMS

Items that are final sale or exempt from returns include:

  • Intimate or sanitary goods
  • Hazardous materials or flammable liquids/gases

HOW TO START A RETURN OR EXCHANGE

To initiate a return or exchange, please contact us at support@nuepk.com with your order number and the reason for the return. We will guide you through the process.

EXCHANGES

If you’d like to exchange an item, email support@nuepk.com with your order number and your preferred replacement item. Exchanges are subject to product availability.

REFUNDS

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5–7 business days.

Please note: It may take additional time for the refund to reflect in your account, depending on your financial institution.

DAMAGED OR DEFECTIVE ITEMS (7 DAYS)

If you receive a damaged or defective item, please report it within 7 days of delivery by emailing support@nuepk.com with your order number and photos of the damage. We will promptly address your issue and provide a replacement or refund.

FEEDBACK

We value your feedback. If you have any questions, concerns, or suggestions, please email us at support@nuepk.com. Your input helps us improve and serve you better.

CONTACT

For return, exchange, or refund support, contact us at:
Email: support@nuepk.com


Start Your Recovery Journey
ENJOY THE GIFT

Start Your Recovery Journey

Learn how to get the best results from cupping, massage, and recovery essentials step-by-step, beginner friendly

Wellness is personal. Everyone’s body is different, and recovery looks different for each person. This page is made for NUE customers who want clear guidance on using wellness and recovery tools correctly from cupping and therapy oil to knee relief, scalp care, and posture support so you can get better results safely at home.

Important: This content is for general wellness guidance only. Always use products as instructed, stop if you feel discomfort, and consult a medical professional if you have an injury, condition, or ongoing pain.

Cultural History


Across history, cupping therapy has been used in many cultures as a practical way to support comfort, recovery, and wellbeing. In Pakistan and across the region, cupping therapy is widely known as a traditional therapy that people use for body tension, fatigue, and general wellness. Today, modern devices like the NUE™ Cupping Massager combine traditional cupping ideas with features like controlled suction, heat, and red light to make at home sessions easier and more consistent.

Ancient Times

Early records and traditional practices across Asia, the Middle East, and other regions show cupping was used as a supportive therapy for the body. It was commonly used for tired muscles, stiffness, and overall wellness routines.

Classical & Traditional

Cupping therapy became well known in many Muslim communities and remained part of traditional wellness routines for generations. People used it to support circulation, reduce heaviness in the body, and feel more relaxed, especially after long physical work.

Modern Wellness

Today, cupping is used around the world as part of recovery and self care. Modern cupping tools allow more controlled suction, which helps people use it more comfortably at home with clearer guidance and safer session timing.

Today (At Home Care)

With modern technology, cupping can be done at home in a more convenient way. The goal is simple: support muscle relaxation, reduce tension, and help you feel better after daily stress, workouts, or long sitting hours.

Tip: For smoother comfort and better glide, apply a small amount of NUE™ Therapy Oil before using cupping, and always start with a gentle suction level.

The Effects

Many people use cupping therapy to relax, reduce muscle tension, and support recovery after long working hours or workouts. A good session can help your body feel lighter by easing tight areas and supporting blood circulation. Like any wellness routine, balance matters. Start gently, keep sessions short, and increase intensity only if it feels comfortable for you.

What matters most: comfort, safe use, and consistency. Use the correct suction level, follow the product manual, and stop if you feel pain, burning, or strong discomfort

Safe use: Always start on a low suction level, limit sessions to the recommended time, and avoid using on broken skin, swollen areas, or fresh injuries. If you have a medical condition, consult a professional before use.

Find Your Routine

Find Your Routine
Find Your Routine
Find Your Routine
Find Your Routine
Find Your Routine

Wellness can feel personal, but you are not alone. Many NUE customers in Pakistan use cupping and recovery tools because they want less body tension, better comfort, and a simple routine that fits daily life.

Try this simple approach:

  1. Apply a small amount of NUE™ Therapy Oil for smoother glide and better comfort.
  2. Start with low suction and a short session (5–10 minutes), then adjust slowly if needed.
  3. Clean and dry the device after use, and store it safely for long lasting performance.

Buy Cupping Massager

Device History

Cupping therapy has a long history across different cultures. Today, modern cupping combines traditional practice with safer, more controlled features like adjustable suction, heat, and red light. Here’s a simple guide to how cupping evolved and why people still use it for recovery and comfort.

Cupping is one of the oldest wellness practices, long used for body comfort and post activity recovery. For generations, traditional communities relied on it after long physical work, travel, or days that left the body feeling tired and heavy. It was often part of routine self care to support a sense of better circulation, help the body feel looser, and bring calm to areas that commonly hold tension like the upper back, shoulders, lower back, hips, and legs. Many people appreciated cupping because it felt practical and grounding, a simple method to unwind, release built up tightness, and feel lighter and more refreshed as part of overall wellbeing.

Historically, cupping was used as a comfort ritual done gently and regularly, not as a quick fix, but as a way to reset the body after strain. The soothing pull and pressure can encourage relaxation, especially when paired with deep breathing, stretching, or a warm rest afterward. Today, modern cupping tools make the experience more convenient at home, while still keeping the same goal of supporting everyday comfort, easing the feeling of stiffness, and helping you relax so you can move and recover more easily. As with any wellness practice, results can vary from person to person, and cupping is best viewed as supportive self care rather than a medical treatment.

Cupping therapy became widely known across Muslim communities and remains popular in Pakistan, where many families view it as a trusted part of traditional self care. People often choose cupping when the body feels heavy after long working hours, travel, or physical strain. The gentle suction is commonly associated with a feeling of release in tight areas like the back, shoulders, neck, and legs, helping the body feel looser and more comfortable. Many users say it supports a sense of improved circulation and relaxation, which can make them feel lighter and refreshed. In Pakistan, it is used both in clinics and at home as a practical wellness routine, often combined with rest, hydration, and stretching. Results vary from person to person, and it is best used as supportive wellbeing care, not a substitute for medical treatment. For safety, it should be done gently and kept clean, and avoided on irritated skin. If you have a medical condition or take blood thinners, ask a clinician first.

Today, cupping is used worldwide as a modern wellness practice for relaxation and recovery. Many people include it in their self care routine when they feel muscle tightness, back and neck tension, or post workout soreness. When done correctly and comfortably, the gentle suction can help the body feel looser and more relaxed, especially in areas that carry stress such as the shoulders, upper back, and legs. Some users also describe a soothing, warming sensation that supports a sense of better circulation and overall comfort. It can be used before stretching to help ease stiffness, or after activity to support a calm recovery routine alongside rest and hydration. Because everyone’s body responds differently, it is best treated as supportive wellness care rather than medical treatment. Start gently, keep the skin clean, avoid broken or irritated areas, and stop if you feel pain or dizziness. If you have a medical condition, sensitive skin, or use blood thinning medicine, consult a healthcare professional first.

Technology Upgrade

Modern cupping keeps the traditional idea but adds better control. Instead of guessing pressure and timing, a device lets you choose gentle suction, keep it steady, and stop instantly if it feels too strong. Some models also include optional heat and red light for a calmer recovery feel.

Comfort and Safety

Start with low suction and short sessions. Use the timer, avoid broken or irritated skin, and stop if you feel sharp pain, burning, or dizziness. If your device supports glide, use a small amount of therapy oil for smoother comfort.

Easy Home Routine

Clean the cup after each use, dry it fully, and store it safely. Consistent, comfortable sessions usually work better than high intensity.

Who Should Be Careful

If you use blood thinners, have sensitive skin, or a medical condition, consult a clinician first. Treat cupping as supportive wellness care, not a medical treatment.

For best comfort, start with the lowest suction and keep your first sessions short, about 5 to 10 minutes per area. Use on clean, dry skin and avoid broken skin, fresh bruises, rashes, swelling, varicose veins, and very bony spots. If you feel sharp pain, burning, numbness, dizziness, or strong discomfort, stop immediately and lower the level next time. For smoother glide and less pulling on the skin, apply a small amount of NUE™ Therapy Oil before use and spread it evenly. After each session, wipe the cup and contact surface, then clean as your manual recommends, dry fully, and store the device in a cooler, clean place. Treat cupping as supportive wellness care, not medical treatment, and consult a professional if you have a condition or use blood thinners. Take a rest day if the area is tender, and avoid repeating the same spot until the skin looks normal again. Beginners usually do 2 to 3 sessions per week. Drink water afterward, stretch, and never use on the face or over the spine.

Reminder: Start with low suction and short sessions, stop if you feel pain or discomfort, and always follow the user manual.

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