Refund policy

At Nue, we want you to love your purchases. If you’re not completely satisfied, you may return or exchange your item within 30 days of purchase, provided the following conditions are met:

The item is in its original condition with no visible signs of damage or use.

• All original packaging, tags, and accessories are intact.

Items that are final sale or exempt from returns include:

• Intimate or sanitary goods.

• Hazardous materials or flammable liquids/gases.

To initiate a return or exchange, please contact us at support@nuepk.com with your order number and reason for return. We will guide you through the process.

Exchanges

If you’d like to exchange an item, please contact us at support@nuepk.com with your order number and preferred replacement item. Exchanges are subject to product availability.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5-7 business days. Please note that it may take additional time for the refund to reflect in your account, depending on your financial institution.

Damaged or Defective Items

If you receive a damaged or defective item, please report it to us within 7 days of delivery by emailing support@nuepk.com with your order number and photos of the damage. We will promptly address your issue and provide a replacement or refund.

Feedback

We value your feedback! If you have any questions, concerns, or suggestions, please email us at support@nuepk.com. Your input helps us improve and serve you better.

At Nue, we want you to love your purchases. If you’re not completely satisfied, you may return or exchange your item within 30 days of purchase, provided the following conditions are met:

• The item is in its original condition with no visible signs of damage or use.

• All original packaging, tags, and accessories are intact.

Items that are final sale or exempt from returns include:

• Intimate or sanitary goods.

• Hazardous materials or flammable liquids/gases.

To initiate a return or exchange, please contact us at support@nuepk.com with your order number and reason for return. We will guide you through the process.

Exchanges

If you’d like to exchange an item, please contact us at support@nuepk.com with your order number and prefferred replacement item. Exchanges are subject to product availability.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5-7 business days. Please note that it may take additional time for the refund to reflect in your account, depending on your financial institution.

Damaged or Defective Items

If you receive a damaged or defective item, please report it to us within 7 days of delivery by emailing support@nuepk.com with your order number and photos of the damage. We will promptly address your issue and provide a replacement or refund.

Feedback

We value your feedback! If you have any questions, concerns, or suggestions, please email us at support@nuepk.com. Your input helps us improve and serve you better.